RETURNS OR EXCHANGES

Thank you for choosing us at www.snuglume.com! We are committed to providing you with the best products and services. To ensure your rights, we have formulated the following refund terms. Please read them carefully before shopping:

Refund Eligibility: If you are not satisfied with the silicone animal night light you purchased, you can apply for a refund within 14 days of receiving the product. Please ensure that the product has not been used and retains the original packaging, accessories and attached labels.

Return Process:

Please contact us through the customer service contact information on our website to explain the reason for the return and apply for a refund.

We will provide you with a return address and specific return instructions.

Returned goods must be sent back as soon as possible after approval. The postage is borne by the customer. It is recommended to choose a trackable mailing method to ensure the safe delivery of the package.

Refund Processing: Once we receive the returned product and confirm that it is in good condition, we will process the refund within 2 business days. The refund will be refunded to your original payment method. The specific arrival time may vary depending on the bank’s processing time.

Non-Refundable Items: Orders in the following situations will not be refunded:

The product has been used or damaged.
Any product that does not comply with the above return procedures.
Promotional and discounted products: For products purchased during the promotion period or after using a discount code, the refund policy also applies, but the corresponding return process must be followed.

Customer Support: If you have any questions about refunds or need further assistance, please feel free to contact our customer service team. We will serve you wholeheartedly and ensure that your shopping experience is perfect.

We value your trust and support, and hope that you will enjoy every silicone animal night light we provide! Thank you for your understanding and cooperation.