HAVE QUESTIONS?

Welcome to www.snuglume.com! To ensure a smooth shopping experience and understand our services, we hereby list the following terms of question. If you have any questions, please feel free to contact us.

Product Information: Each silicone animal night light on our website comes with a detailed product description and specifications. Please be sure to read carefully before purchasing to ensure that you understand the size, material and function of the product.

Order Processing: All orders will be processed as soon as possible after payment is confirmed. Normally, we will ship within 2 business days. Shipping time may vary depending on inventory and logistics services.

Shipping Policy: We offer a variety of shipping options to meet your needs. Shipping times vary by region, and specific information will be provided at checkout. Please make sure to provide an accurate shipping address.

Returns and Refunds: If you are not satisfied with your purchase, we offer a 14-day return policy. Please make sure the product is unused and the original packaging is intact. When returning, you are responsible for the shipping costs, and the refund will be processed within 2 business days after receiving the returned goods.

Quality Assurance: We are confident in the quality of our products. If the product you received is defective or damaged, please contact our customer service within 2 days of receipt and we will provide you with a free replacement or refund service.

Privacy Policy: We value your privacy and promise not to sell your personal information to third parties. Please refer to our privacy policy to learn how we collect and use your information.

Customer Support: If you have any questions or need help, please feel free to contact us through the contact form on the website, email or customer service hotline. Our customer service team will serve you wholeheartedly.

Thank you for your attention and support to our www.snuglume.com! We look forward to providing you with quality products and services to make your family life more warm and beautiful.